As the client, you are responsible for maintaining safe and accessible entry to and from the yard. If we are unable to perform a cleanup due to blocked or unsafe access, the full cleanup fee will still apply.
Inclement weather may make it hazardous or impossible to perform a scheduled cleanup. In such cases, we will service your yard as soon as possible or during the next scheduled visit. Monthly fees will remain unchanged, and any visible waste will be addressed during subsequent services.
It is the customer's responsibility to ensure the yard is free of excessive debris, such as leaves, branches, toys, or other obstructions that may hinder the cleanup process.
Pooch Scoop LLC employees cannot dig or sift through snow, piles of leaves, or other debris to locate waste. We will remove visible waste on top of the snow during the visit and address any remaining waste during the following service.
Customers are responsible for disposing of the collected waste. Our team will leave the waste in the customer’s designated trash can or neatly on the side of the house, based on customer preference.
If your pet(s) will not be using the yard for a specific period (e.g., vacation or illness), you may request to pause service with advance notice to avoid unnecessary charges.
All services are prepaid monthly on the 1st of each month. Payment is due at the start of each billing cycle. If payment is not received by the due date, service may be suspended until the balance is paid.
Fees and promotions are subject to change at any time. Customers will be notified at least two (2) weeks in advance.
New recurring plans are 50% off for the first two months. One-time cleanups are not eligible for this promotion.
By initiating service, you consent to providing accurate contact information for service-related communication, including scheduling, updates, promotions, and follow-ups.
Pooch Scoop LLC will not sell or share your personal information with third parties outside of what is necessary to provide our services.
You may opt out of promotional messages by contacting us directly. Service-related communication will continue as needed for account management.
Data collected via Facebook ads, website forms, or other platforms is used solely for providing services and improving customer experience.
We assume no liability for damages to yards, gates, pets, or other property during service. Customers agree to provide a safe and hazard-free working environment for our team.
For the safety of our technicians, we cannot perform cleanups in yards with aggressive or territorial dogs. If we encounter such a situation, we will notify you and request the dog(s) be secured during visits. If this cannot be accommodated, we reserve the right to cancel services.
Either party may terminate service at any time with written notice. Any unpaid balances are due within 15 days of termination.
By initiating service, both parties agree to the above terms and responsibilities.